POPLA Appeals Service

Independent Appeal Services

POPLA appeals began in October 2012 as a condition  of the introduction of the Protection of Freedoms Act (Schedule 4) which made the Keeper liable.

The Government requested that the British Parking Association (BPA) develop and create an independent appeal service.  This was called POPLA (Parking On Private Land Appeals) which was initially set up by London Councils .  However in October 2015 this was changed over to Ombudsman Services Ltd, they are a specialist dispute resolution firm who deal with many different types of disputes.

A requirement of the Code of Practice is that Parking Companies are required to deal with all first appeals internally.   Should the Parking Company reject the appeal the Parking Company is required to give the motorist  a 10 digit code they can use to do the next appeal stage.

They do this by providing you a ‘POPLA verification code’ which POPLA need in order for the motorist to register an appeal. The POPLA code is 10 digits, and is made up of:

  • The first three digits identify the Parking Company (606 is Parking Eye)
  • Three digits identify the date and one shows the year
  • Three digits identify the code for that day (for the parking company)

Appeals to POPLA can be done online or through the post and has to be done within 28 days issuing a POPLA code.   It can take some months to a hearing.  Both sides will submit evidence.  Once the Parking Company has logged their evidence, an opportunity is given to the motorist to reply

Appealing to POPLA costs the  Private Parking Company £30 however the real cost to the park coming it is estimated to be over £100 per case.

If the appeal is successful the parking company cancel ticket and no further action can be taken

If an appeal is refused then POPLA advises the Motorist to pay within 14 days, however there is no legal requirement for the motorist to pay this ticket.  A county court judge is not bound by any decision made at POPLA.

Parking Fines Ltd are experts at winning POPLA  appeals.  Our team have had many years of experience dealing with POPLA from Inception and the processes and technicalities required to beat those tickets.


The International Parking Community is the second Association for Parking Companies and came into existence in 2013 and many parking companies have left the BPA to join the IPC.

The IPC run their own version of “POPLA”  however there are doubts as to how fully independent it is.  This is because it is run directly the IPC, who are in turn connected to Gladstones Solicitors.

The Appeal System (The IAS) is a web portal, no paper appeals are allowed.

When an IPC member declines the motorists appeal they are advised they can use the IAS Appeal service and pre load their initial case information on this service.

The motorist then logs their appeal and the Parking Company is given the opportunity to put their case forward.  Once this is uploaded the Motorist can repudiate this.   A decision is then made by “independent Solicitor”

As with POPLA the decisions made by the IAS are not binding and the motorist is under no obligation to pay.

Parking Fines Ltd know how to handle to IPC members and our team have had many years experience of ensuring people dont receive court claims from them!

ITAL Appeals

Since January 2019  appeals on Railway land that are subject to byelaws are no longer dealt with by POPLA.  Instead they are dealt with by ITAL (AS Service). This  appeal service is run exclusively for tickets involving bylaw offences (the are offences which are statutory in nature and can in theory end up in the Magistrates court).  There is a 6 month time limit for this to happen and it extremely rare.

Parking fines UK Ltd can deal with old byelaw offences involving railway land.  We are experts at the Behind the Scenes technical details evolving these tickets.

You are likely to see railway car parks controlled by bylaw Rules run by:

  • Northern – Southern
  • South Eastern
  • Scotrail
  • West Midlands
  • Great Northern
  • London North Eastern
  • Thameslink
  • South Eastern
  • GWR
  • Transport For Wales
  • Metrolink – Anglia