Terms & Conditions

These are the terms and conditions of Parking Fines Ltd  which govern the use of our website and our services from 10th January 2019.
By placing an order or accessing our website, you agree to be bound by the terms and conditions set out below:

Use of the Website & Services

Access to our website and the services offered to the customer of the site are supplied subject to the acceptance of the terms and conditions expressed below.

Registration and information

The provision of services provided by us and any information supplied are dependent upon you to warrant that:

All personal information supplied by you when registering is accurate and true

You may be asked to supply us with legible copies of any documents in relation to your case. Any documents can be supplied via email to appeals@parkingfines.org.uk.

We will store any documents supplied by yourself securely.

You will notify us immediately of any changes to the Personal Information by contacting our Appeals team by email to info@parkingfines.org.uk

We will appeal on your behalf. Correspondence may come directly to Parking fines Ltd.

Our Guarantee 

Parking Fines Ltd Guarantee that if you come to us and engage our services when you initially get a parking ticket from a parking company  then should we fail,  we will pay the ticket in FULL (including any costs) should any legal (court) action be initiated.    This ensures customers can use our service without worry.

You understand that Parking Fines Ltd can on request provide defences for any court claim you have received that are tailored to your requirements.

You understand that Parking Fines Ltd can on request provide a fee charging Lay Rep / McKenzie friend service in order to present your case at court.

You understand that Parking Fines Ltd can on request deal with debt collectors on your behalf. The Fee for this service is £30 for non parking ticket debts, and £18 for parking ticket debts.

You understand that Parking Fines Ltd can provide an ongoing service Called Parking Ticket Protection which will ensure you never receive a parking fine through the post again. Fees for this are £50 for the life time you own the car.

You may at any time decide you wish to cancel the appeal and pay the parking company or Council however We will not be liable to refund any fee.


We reserve the right to:

Modify our website and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of our website. It is your responsibility to check to determine if any conditions have been changed. If you do not agree to any change to these Conditions, then you must immediately stop using the website.

Information Collected & Privacy

You should be aware that this site is monitored, and We may capture information about your visit. The use of tracking information (for example your IP address, web browser and type/domain, country location) such as the pages of our website that were viewed during your visit, and any search terms that you entered on our website. This information is collected to improve our service to you and enhance the experience of our users. This is known as legitimate interest.

Should You choose to use our service then We will require personal information to be inputted into the system and any such information collected is kept on a secure server and we are fully compliant with the General Data Protection Regulations (GDPR) and any other applicable consumer legislation as required. We are registered with the Information Commissioner’s Office for this purpose. Our registration number is on our Website.

Personal information collected includes:

Your name, e-mail address, home address, telephone number, together with the tracking information already stated above. We confirm that any personal information you provide to us and any user information from which we can identify you is treated as confidential (except where disclosure is required by law,) and held in accordance with the ICO guidance on Data Processing and Access.

We use your information only for the following purposes:

Processing your appeals and any related work.

We process your data under contract, legal obligation and legitimate interest.

We will not release your personal information to any company outside of Parking Fines Ltd for any mailing or marketing purpose.


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